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Privacy Policy
Last updated: 20 May 2025
Welcome to PlugMart! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (www.plugmart.co.za). This policy is in accordance with the South African Protection of Personal Information Act (POPIA) and other applicable laws.
By using our website, you consent to the practices described in this Privacy Policy.
1. Definitions
- “We”, “Us”, “Our” refer to PlugMart (Pty) Ltd.
- “You”, “Your” refers to any user of our Website, whether a buyer, visitor, or account holder.
- “Website” refers to www.plugmart.co.za.
- “Personal Information” means any information that identifies or can be used to identify you, as defined under POPIA.
- “Partner Vendors” are third-party businesses we work with to offer or fulfill products listed on our platform.
- “Service Providers” are third-party companies or individuals that help us operate the website or deliver services to you.
2. What Information We Collect
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Personal Information
When you use our website or purchase products, we may collect the following:
- Full name
- Contact details (email, phone number)
- Billing and delivery address
- Payment information (handled securely via third-party payment processors)
- Order history
- ID number (only where legally required, e.g. for warranty registration or customs)
Automatically Collected Data
We automatically collect certain technical information:
- IP address
- Browser type and version
- Device type and operating system
- Pages you visit and time spent
- Referring website
3. How We Use Your Information
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We use the information we collect to:
- Fulfill your orders
- Process payments and manage transactions
- Provide customer support
- Notify you about your orders and account activity
- Improve our website and services
- Send marketing or promotional communications (if you opt in)
4. Cookies and Tracking
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We use cookies to improve user experience, remember your preferences, and track usage analytics.
You can control cookie settings through your browser. Disabling cookies may affect site functionality.
5. Sharing Your Personal Information
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We do not sell your personal data. However, we may share your information with:
- Partner Vendors to fulfill orders
- Delivery and logistics partners (e.g., couriers)
- Payment processors
- Service Providers who help us run the website (e.g., IT and analytics providers)
- Legal or regulatory bodies if required by law
We require all third parties to respect the confidentiality of your data and comply with POPIA.
6. Data Storage and International Transfers
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Your personal data may be stored in South Africa or in secure cloud services outside the country. In such cases, we ensure that your information is adequately protected through appropriate safeguards.
7. Data Retention
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We retain your personal data for as long as necessary:
- To fulfill the purposes outlined above
- To comply with legal, tax, and accounting requirements
- To resolve disputes or enforce agreements
8. Your Rights Under POPIA
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You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Object to processing of your data for marketing
- Lodge a complaint with the Information Regulator of South Africa
9. Data Security
- We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction
10. Children’s Privacy
- Our services are not directed at persons under the age of 18. We do not knowingly collect information from children. If we become aware of such data, we will delete it immediately
11. Third-Party Links
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Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
12. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically
13. Contact Us
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If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
📧 Email: privacy@plugmart.co.za
🌐 Visit: www.plugmart.co.za/contact